Thank you for choosing Paul Free Rappel Inc. pet clothing. Before purchasing, please carefully read the following return policy to ensure you understand our return policy.

Return Policy:
Our items are for one-time sale and are generally not returnable.

Returns will only be considered in the following situations:
The item has a quality defect;
The received item does not match the description when you placed your order (e.g., wrong size or style).

Return Request

If you need to request a return, please contact us within 48 hours of receiving the item. You can contact us through the following methods:
Email: [email protected]
Phone: +1 (281)942-8071
Please provide the following information so we can process your request:

Order number,
Product name and quantity,
Your contact information,
Reason for return (please describe in as much detail as possible)

Return conditions:
If your return request is approved, please follow these requirements:
The item must be in brand new, unused condition, and retain its original packaging, labels, and all accessories (opened or unopened items are acceptable for return).

We do not accept returns of washed, used, damaged, or altered products.

Return shipping costs:
If the return is due to a product quality issue or incorrect shipment, we will cover the return shipping costs. You will need to provide the relevant courier receipt for reimbursement.

If the return is due to your personal choice (e.g., incorrect size), you will cover the return shipping costs.

Refund processing: Approved returns will be inspected by us upon receipt. If your item meets the return policy requirements, we will process your refund within 7 business days.

The refund will be processed through your original payment method. For example, if you paid by credit card, the refund will be credited to your credit card account.

Special Circumstances: The refund policy also applies to promotional or discounted items. However, please note that we do not accept returns based on personal preference.

If you received a gift or offer with your purchase, you must return the gift before requesting a refund.

Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

Address: 8206 LOUISIANA BLVD NE, STE A ALBUQUERQUE, NM 87113
Email: [email protected]
Phone: +1 (281)942-8071

Thank you for your understanding and support! We are committed to providing you and your pet with quality products and services.